To ensure prompt, accurate service, all returns require prior authorization by Clampster's Customer Service Department. Clampster will accept returns within 30 days of the original invoice date as long as the products are in new condition. It is advised to preserve original packaging to the extent possible just in case a return is necessary as that packaging is designed for transport. All concerns must be brought to the attention of Customer Service within 48 hours of receipt of merchandise.
If you receive a damaged shipment, please note this with the freight delivery company and take pictures of the damages. Please keep all packaging and notify Customer Service immediately.
We are unable to take back products with opened packaging and used products. Additionally, we cannot accept returns on clearance items, special orders, or products that have been shipped to a third-party.
We will issue credit for the return following an inspection, and you will be notified via email if there are any issues or if we are unable to apply credit for the return.
Generally, there will be no restocking fee. However, Clampster reserves the right to charge a ten percent (10%) restocking fee if bulk orders are returned.
Original and return shipping charges are not refunded unless the return is the result of our error. Shipping labels will not be issued to consumers.
All returns require a Return Authorization number. You can make a return request on the Website or by emailing firstname.lastname@example.org to begin communication regarding the same.
Once we have processed your request, you will receive an email that contains your RA number and additional instructions on where to send the return. Our goal is to process requests by the close of business on the next business day.
Once you obtain an RA number, please make sure it is clearly marked and visible on the outside of the package. Packages that do not contain an RA number may be refused.
Please include a copy of the original invoice and RA form with the package.
Should you have any questions, please feel free to email us at email@example.com.